Columbus, GA

Saturday, March 12, 2011

Emotional Intelligence involves understanding yourself, managing yourself, dealing with emotions, making good decisions, seeking and using feedback, exercising self-control, dealing effectively with others, listening, showing empathy, motivating, and leading.

As global leaders we are faced with the daunting task of making critical decisions that affect our profit margin each day. Important decisions are made even more difficult because of workplace conflict.

Faced with these issues, how can you resolve these conflicts? The ideal model involves six steps. These steps are designed to answer these questions: What do we want to transform? What's preventing us from completing the milestones? How can we implement the changes? What are the benchmarks? Are we following the plan? And how successful was the outcome?

1. Identifying and Diagnosing the Issue: The first step to resolving conflict is to recognize that an issue exist and must be solved.

2. Defining Alternative Solutions: The second step to resolving conflict links problem diagnosis to the development of alternative courses of action aimed at resolving the conflict.

3. Evaluating Alternatives: The third step to resolving conflict involves determining which solution will be more effective.

4. Choosing A Solution: Once you have considered the consequences of your alternatives, it is time to make an informed decision.

5. Implementation: The steps to resolving conflict does not end once a choice is made. The chosen alternative must be implemented. Sometimes the leaders involved in making the choice must put it into effect. Those leaders who implement the decision should understand the choice and why it was made. They also must be committed to its successful implementation.

6. Evaluation: The final step of resolving conflict is evaluating the implementation. It involves collecting data and doing a follow up on the previous steps. Then objective data can be gathered to accurately determining the success or failure of the processes.

About Dr. Dwayne D. Jakes, CMC

Dr Jakes is Founder and International Managing Director of Dwayne D. Jakes & Associates Management Systems, LLC, http://www.ddjakes.com During Dr. Jakes twenty- year career he has been recognized as a Forward Thinker, Consultant, Professor, Speaker, and Executive. Dr. Jakes is Area Chairman, Management, University of Phoenix and lectures Graduate and Undergraduate Business Courses at the University of Phoenix. He is considered a leading authority of People Commerce Development Systems Design™. He's called "The Startup Business Coach™ http://www.startupbusinesscoach.com and Architect of People Commerce Development Systems" because of his unique approach to blending synergies between people, business, and client relationships by creating value-added results on ROI/ROE.

His Business Model expertise focuses on ten management areas: Leadership Development, Project Management, Human Capital Development, Executive Coaching, Small Business Startup, Transformational Leadership, Global Business Procurement, Planning/Policy, Strategy, and Organizational Development.

Dr. Jakes has consulted and transformed numerous small, mid-sized, and large global organizations as a Certified Management Consultant. He has written and published in the field of consulting and management, He hosts The Startup Business Coach ™Show on the Voice America and World Talk Radio Networks. http://www.voiceamerica.com/show/1826/the-startup-business-coach-show

For more information, please go to http://www.ddjakes.com, write to Dwayne@ddjakes.com, or call 706-561-8644.

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Dr. Dwayne D. Jakes, CMC

International Managing Director

Dwayne D. Jakes & Associates Management Systems, LLC

Columbus, GA

706-561-8644